Refund Policy
Effective date: July 27, 2026
At Solyra® Beetle Lights, we want you to be completely satisfied with your purchase of our Solar Beetle Swinging Lights. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns for items that have been used, damaged, or are not in their original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solyrabeetle.com. Please include your order number and the reason for the return in your email. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
3. Return Shipping Costs
Customers are responsible for the shipping costs associated with returning an item, unless the item received was damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that have been used or are not in their original condition.
- Items not in their original packaging.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective Solar Beetle Swinging Light, please contact us immediately at support@solyrabeetle.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer a free replacement or a full refund for such items, and we will cover the return shipping costs if a return is required.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrabeetle.com to arrange the exchange process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@solyrabeetle.com.
9. Contact Us
For any questions regarding our Refund Policy, please contact us at support@solyrabeetle.com.